Frequently Asked Questions
Everything you need to know about your Petal & Pup experience.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. Express shipping options are available at checkout for faster delivery.
What is your return policy?
We offer returns for store credit within 30 days of delivery. Items must be in original condition with tags attached and free of any makeup or perfume marks.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location.
How do I find the right size?
Each product page features a detailed size guide and fit notes. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Can I change or cancel my order after it has been placed?
Our warehouse processes orders quickly to ensure fast delivery. Once an order is placed, we are unable to make changes or cancellations.
What payment methods do you accept?
We accept all major credit cards, PayPal, and flexible payment options like Afterpay and Klarna so you can shop now and pay later.